Last Updated: Jan 3, 2024
Privacy Policy
This Privacy Policy explains how Gentle Companions ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals who interact with our website located at www.gentlecompanions.pet, mobile applications, and other services we provide (collectively, the "Site"). Your privacy is important to us, and we are committed to protecting the personal data you provide. By using the Site, you consent to the data practices described in this Policy.
1. Information We Collect
We may collect the following types of information from or about you:
1.1 Personal Information
When you interact with the Site, we may collect personal information including, but not limited to:
Full name
Email address
Phone number
Mailing address
Payment and billing information
Profile photo or preferences (if applicable)
1.2 Device and Technical Information
We automatically collect technical data about your device and browsing behavior, such as:
IP address
Browser type and version
Operating system
Device type and identifiers
Referring and exit pages
Date/time stamps
Clickstream data
1.3 Usage Data
We monitor how users engage with the Site to improve our services. This may include:
Pages viewed and features used
Time spent on the Site
Clicks, scrolls, and navigation paths
1.4 Cookies and Tracking Technologies
Gentle Companions uses cookies, web beacons, and similar technologies to personalize your experience, analyze traffic, remember preferences, and deliver targeted advertisements.
2. How We Use Your Information
We use your information for the following purposes:
To create and manage your account
To process and fulfill orders or requests
To provide customer support and respond to inquiries
To send you administrative and marketing communications
To personalize and improve your experience
To conduct analytics, research, and business performance evaluations
To enforce our terms of service and protect the security of our systems
3. Legal Basis for Processing (For EEA Users)
Your consent
The performance of a contract with you
Compliance with legal obligations
Legitimate interests that are not overridden by your privacy rights
4. How We Share Your Information
We may share your information with third parties under the following circumstances:
With Service Providers: To perform services on our behalf (e.g., hosting, payment processing, analytics, customer support).
With Affiliates and Partners: For joint promotions, events, or service enhancements.
In Corporate Transactions: Such as mergers, acquisitions, or asset sales.
For Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.
To Protect Rights and Safety: Where necessary to enforce our terms or investigate potential violations.
5. Your Choices and Rights
You have certain rights and choices regarding the personal data we collect:
Access and Correction: You may access, correct, or update your information through your account settings.
Marketing Preferences: You may opt out of promotional emails by following the unsubscribe link.
Cookies: You can manage cookies through your browser settings.
Data Portability and Deletion: You may request a copy of your personal data or ask us to delete it, subject to legal obligations.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law.
7. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal data from a child under 13, we will delete it promptly.
8. Data Security
We use a variety of administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
9. International Data Transfers
If you access the Site from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States or other countries. By using our services, you consent to such transfers.
10. Third-Party Links
Our Site may include links to external websites not operated by Gentle Companions. We are not responsible for the privacy practices or content of those third-party sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top and post the updated version on www.gentlecompanions.pet. Continued use of the Site after changes means you accept the revised Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us
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